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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My brother succumbed yesterday to a stroke and cancer. I

Customer Question

My brother succumbed yesterday to a stroke and cancer. I have his tablet. Samsung CE 0168. How do I reset the password *****?
Submitted: 9 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any other model you see?

Is it okay to reset the tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
I don't know the password. It's a locked screen. How do I reset the tablet?
Expert:  Viet - Android Tech replied 9 months ago.

Yes, can we reset the tablet fresh, like brand-new?

Do you see if there is any other model on the tablet, besides CE 0168?

Customer: replied 9 months ago.
No.
Expert:  Viet - Android Tech replied 9 months ago.

OK. Can we reset the tablet fresh, like brand-new, then you can set up the tablet with a new password ***** want?

Customer: replied 9 months ago.
NO.
Customer: replied 9 months ago.
How do I reset this password?!
Expert:  Viet - Android Tech replied 9 months ago.

I'm sorry, in order to reset the tablet's password, we would need to wipe everything on it and start over like brand-new. Is that okay? Please let me know. Thank you.

Customer: replied 9 months ago.
NO!
Customer: replied 9 months ago.
This service stinks!
Expert:  Viet - Android Tech replied 9 months ago.

I'm really sorry, for privacy / security purpose, no one can access anyone's data. That is for your protection, i.e., if you lose your tablet, no one can access your data on it without the correct password. But I get get the tablet working for you if you want. Please let me know; we guarantee our service, so don't worry. Thank you.

Customer: replied 9 months ago.
I can't get the model number. The writing is too small.
Expert:  Viet - Android Tech replied 9 months ago.

Sorry, that's okay. I can help getting the tablet to work, but the data on it would have to be erased first. Please let me know if you'd like to continue. Thank you.

Customer: replied 9 months ago.
What do I have to do?
Expert:  Viet - Android Tech replied 9 months ago.

We need to wipe the data on the Samsung tablet, then we can set up a new password. Would you like to do that? Please let me know. Thank you.

Customer: replied 9 months ago.
How do we do this?
Expert:  Viet - Android Tech replied 9 months ago.

Do you see a button right below the tablet's screen?

To confirm, this will wipe out everything on the tablet, and make it like brand-new, then it will let you set up a new password ***** want. Is that okay with you?

Please let me know. Thank you.

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