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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9257
Experience:  Android Tech
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My Paper suddenly "out of the blue" fails to respond

Customer Question

My Paper White suddenly "out of the blue" fails to respond accurately, it's very slow when turning pages, very difficult and slow to access the dictionary it's just not working properly. I take very good care of it and it has never been dropped.
Submitted: 9 months ago.
Category: Android Devices
Expert:  Randy Boman replied 9 months ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release.
Please let me know if this does not work for you, or if you need any other assistance.
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Thank you very much!

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