Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Cathy.
Do you have the kindle linked up to your home wifi network?
Thank you for confirming. So you will have to update through your computer, by connecting the kindle to your pc via the usb cable as the first step.
You'll actually have to do 2 updates to get it current, first to 220.127.116.11, and then Software Update 18.104.22.168
Here is the first update (click for link) Software Update 22.214.171.124
then Software Update 126.96.36.199
Note: Do not drop the file into one of the folders within the Kindle drive.
If you are not comfortable doing this yourself, let me know and I can do it for you remotely.
Sorry, looks like those links didn't work:
Software Update 188.8.131.52, and then Software Update 184.108.40.206
It is not required, just an offer, if you wish for the added service.
The above step by step instructions and download links will resolve the issue for you.
If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a good day,
All you need to do is follow the above directions/links to complete the process. If you get stuck or need more help you may follow up with me here any time.
Closing our session (you can still come back) is accomplished by completing your rating of my service in helping you.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.
I am certainly not trying to harass you. You came here and solicited my assistance, which is all I've been trying to do, to help you.
Every time you reply here, I am obligated to respond in kind.
Again, you came here, and paid the agreed upon fee to the site, for the services that I provided.
I have no access to any account matters and cannot give you a refund or close anything.
I'm here, volunteering my own personal time, trying to help you, and have provided the requested information above. The only way our session is closed is when you leave a positive rating to credit me for my work. Not rating, or asking for a refund (through proper channels, which is not here) forces me to work for free trying to help you.