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Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Can not get in to my phone by gmail. I was locked out and

Customer Question

can not get in to my phone by gmail. I was locked out and had phone rebooted. what can I do to get my phone to work.
Submitted: 9 months ago.
Category: Android Devices
Expert:  Cris replied 9 months ago.

Hi,thanks for using JustAnswer.com I am Cris. Sorry to hear about your issue, have you tried a hard reset?

Customer: replied 9 months ago.
it asked me for my email i put it in then password ***** will not work
Expert:  Cris replied 9 months ago.

A hard reset will not ask you for your password. By performing a hard reset you will be restoring the phone back to factory settings and it will wipe everything out of the phone. If you don't know or can't retrieve the password ***** your Gmail account this will be your only viable option.

Expert:  Cris replied 9 months ago.

I can provide you instructions if you would like to do the hard reset.