I am the person that will be helping you today.
The older phone's problem was a problem with the old phone. This new phone does not have any connection with the old phone and will work guaranteed. You are save to setup the service programming on the phone.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again, - Jason
"I" did not send you any such email. I only work here. I only see what you see on this page. I am sorry for the confusion. I will have this question closed and have your refund sent.