Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
The only way to remove the lock is to do a full reset of the phone.
It will remove all your personal data and return the phone to new, but you cannot avoid this sorry, its the whole reason for the security.
To do the, please do the following.
Then the lock is removed and the phone will be as new and you can set it up again and use it.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.