I'm sorry about the issue. Please try the followings:
- Open Settings app icon, then Applications -> Application Manager
, then swipe from right to left until you get the option All
, then scroll down, then tap on the Google Search item, then Clear data / clear cache and confirm and check.
- If needed, press and hold the Power on/off button on the phone, then select the Restart option, and confirm, and check.
- If it does not work, go to Settings -> Applications -> Application Manager -> ALL, then scroll down, then tap on the Google Search item, then tap on the option Disable (or Turn off, etc.), and confirm, then check.
- If needed, go to Settings -> Applications / Applications manager (or Apps), the go to option Running (or option All), then there, tap on the item Voice Search (for Google Search), and clear data / cache and check, and/or disable it and check.
When you are available, please reply at the box below to continue troubleshooting. Thank you.