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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9547
Experience:  8+ years of professional experience
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Is there and issue with not being able to get video with

Customer Question

is there and issue with not being able to get video with google play movies and tv?
Submitted: 10 months ago.
Category: Android Devices
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try logging out of your Google account on the tablet.

Then clear cached memory.

Then restart the tablet.

Then see if, after logging in to your Google account once more, you can get video.

If that does not get the problem fixed, then please let me know whether the sound from Google Play is getting through and can be heard.

And also let me know what app you are playing the Google Play content in/from. Thanks.