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p0llinate
p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 20372
Experience:  Android phone and tablet expert
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My Kindle Fire will turn on and display a picture on the

Customer Question

My Kindle Fire will turn on and display a picture on the screen but that picture is frozen
Submitted: 9 months ago.
Category: Android Devices
Expert:  p0llinate replied 9 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, David.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

(note, make sure you are using the actual power button, not a volume or lock button, and you may need to repeat this 4-5 times for the reset to take effect).

Customer: replied 9 months ago.
the picture appears and freezes
Expert:  p0llinate replied 9 months ago.

Thanks for trying,

If the kindle still isn’t working properly, the next step will be a deeper level reset. If you have not charged the kindle recently or know that it is at least half full, then you should charge the battery for at least a few hours before proceeding further. Then plug the kindle into computer via usb cable, then press and hold power button for 60+ seconds, and release. The kindle will take 3-5 minutes to reload it's internal firmware. If it doesn't turn back on by itself, press power once to turn it on.

Expert:  p0llinate replied 9 months ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.

Expert:  p0llinate replied 9 months ago.

Did you need any more help with this?