Android Questions? Ask Android Device Experts for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 60 seconds (30 was too short).
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
If you now connect the charger, do you see any lights show?
To be sure, have you tried connecting it to a different power socket in the event the socket has failed?
Is so then It is the internal mainboard that has faulted.
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated. The amount you owe is only your initial deposit, nothing further.
ok thanks, ***** ***** is the internal mainboard that has faulted.
Let me know if you need anything else, and please remember the service rating via one of the stars at the top the submit.