What information are you wanting to transfer?
What kind of file type we talking about?
Hello. My name is ***** ***** I can help you with your problem. What is your computer operating system?
When both the computer and the smartphone are turned on with the screens active, connect your smartphone to your computer using a usb cable. Then open your File Explorer if you have a Windows pc or your Finder if you have a mac. Please let me know if you can see your phone on your computer.