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Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I am unable to keep connection on my tablet. It keeps

Customer Question

I am unable to keep connection on my tablet. It keeps loosing connection.
Submitted: 10 months ago.
Category: Android Devices
Expert:  JKalman replied 10 months ago.

Hello. My name is Joel. Thank you for your question. I can help you resolve your problem. What is the make and model of your device?

Customer: replied 10 months ago.
Next book ares 8
Expert:  JKalman replied 10 months ago.

Are you connecting to the same wireless network with your tablet and the computer that you are using for this chat session? Do you have a strong signal (at least 3 bars)?

Customer: replied 10 months ago.
I have all bars on my cell an pc.
Customer: replied 10 months ago.
In the same room with u verse router.
Expert:  JKalman replied 10 months ago.

How long does it hold the connection on average, before it drops out?

Customer: replied 10 months ago.
Estimate 10 minutes.
Expert:  JKalman replied 10 months ago.

Can you go to Quick Settings > Wifi and select your network name? It should open a parameter screen.

Please select your connection to display the connection parameters and list the following connection parameters:

Status:

Signal Strength:

Link Speed:

Security:

IP Address:

At the bottom of the screen you should see the words FORGET and CANCEL. Select FORGET, so that you can recreate a new connection.

Then select your network name again and enter your password. Please let me know if the connection improves.

Customer: replied 10 months ago.
It hasn't. Popped right back off.
Expert:  JKalman replied 10 months ago.

Can you read and list those parameters that I listed above?

Customer: replied 10 months ago.
connected
excellent
72 mbps
2.4 ghz
wpa/wpa2 psk
Customer: replied 10 months ago.
Where do I find the Security:IP Address:
Expert:  JKalman replied 10 months ago.

Security is wpa/wpa2 psk. It may not show the IP address. I am checking for a solution to the problem.