My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try a power reset first.
Disconnect the charger, then press and hold the power button for 60 seconds. Then wait 5 minutes, reconnect the charger. Leave it connected for 15 minutes. Then disconnect the charger and press the power button for 30 seconds. Then try powering on normally.
I am sorry about this,unfortunately this sounds like it might be a hardware issue on the device that software troubleshooting can't resolve. The only option will be to get a replacement.
I am sorry about the issue.
Please let me know if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!