How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9252
Experience:  Android Tech
62741268
Type Your Android Devices Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

I dropped my Kindle Fire and it is frozen. Has many cracks.

Customer Question

I dropped my Kindle Fire and it is frozen. Has many cracks. I asked this before and could not get back to technician because of "Just Answer". I gave my credit card number and agreed to pay.
Submitted: 10 months ago.
Category: Android Devices
Expert:  Randy Boman replied 10 months ago.

I am sorry about this,unfortunately this sounds like it might be beyond repair. hardware issue. We will need to rule out the possibility of a firmware issue by resetting the software, using a force reset method while USB charging. You can try these steps >Connect the usb charger to the kindle and a wall outlet charger. Then Slide or press and hold the power switch for 40 second, then release. Wait 15 minutes then power on and check. If that fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.
Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,

You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.