This sounds like there may be a glitch the firmware or the WiFi is not connected.
Try this on your Kindle>
>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
yes, sorry I was offline for awhile. Do you have a wireless router or does your kindle use cellular 3g?