You can start the phone in safe mode and then delete the app that is causing this>
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!
okay, what happens when you power off, then Press and hold the Volume Down button and the Power button at the same time for about 20 seconds.