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Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11653
Experience:  25+ Years Experience in Computers and Electronics. Android Expert.
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I am answering Pete: get the following error message

Customer Question

I am answering Pete: get the following error message exactly :
Couldn't finish
Couldn't open connection to server
Submitted: 1 year ago.
Category: Android Devices
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I can help you with your question if you still need assistance.

Expert:  Michael Hannigan replied 1 year ago.

What are you attempting to do when you get this error?

If you are setting up an email account, this usually means that you haven't entered the server name correctly. Double check the server name to make absolutely certain that it is the same as what was provided to you buy the ISP. If it is a common ISP, let me know what the name of it is, and I can verify the settings for you.

Also, if you are trying to connect to Port 25 from a home network, you probably won't be able to. You will have to use the alternate port that the provider gives.

Mike

Customer: replied 1 year ago.
Since I first contacted you (and Several Technicians later) I have wanted to obtain a password ***** that I could get my e-mail.
It had worked fine and then suddenly I had no Password. I am listed as the primary person, my wife is also listed with a different e-mail address. Her e-mail works fine. I have tried to delete my account to start over, but it won't allow that. The last response from me is the one I get when I try to change the password. Les
Expert:  Michael Hannigan replied 1 year ago.

The error that you are getting indicates that the email server name or port number is ***** - it isn't getting as far as checking your password. According to the message, it cannot contact the server at all.

Customer: replied 1 year ago.
My User name is***@******.***, My Authentication is ????, Server is IMAP @ AOL.COM, Security Type SSL/TLS, Port 993
Les
Expert:  Michael Hannigan replied 1 year ago.

The server should be imap.aol.com

Customer: replied 1 year ago.
It is
I hit the caps button by mistake
Sorry, Les
Customer: replied 1 year ago.
I am leaving now for a Dinner that has been ordered.
Be back by 6pm
es
Expert:  Michael Hannigan replied 1 year ago.

You should also have the SMTP settings

Outgoing server: smtp.aol.com
Port: 587

The incoming settings you have are correct.

Customer: replied 1 year ago.
I have outgoing server cat smtp.aol.com.
Port is 465, when I change to 587 I get a real long error message.
Do you need to know what it says?
Les
Expert:  Michael Hannigan replied 1 year ago.

What I would do is remove the account from your email client, then add the account back. This will automatically detect the correct email settings.

Mike

Customer: replied 1 year ago.
I tried this before and it would not allow me to remove client with a message calling it the main account(or something like that)
Expert:  Michael Hannigan replied 1 year ago.

Then try adding the account first and then deleting the original one.

Customer: replied 1 year ago.
I also tried that and it wouldn't allow the same e-mail address twice

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