Android Questions? Ask Android Device Experts for Answers ASAP
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
We will need to determine if this is being caused by a firmware glitch or if the display hardware has failed.
How old is the Kindle?
Which model kindle do you have? Paperwhite, fire,touch,keyboard,etc...