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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10340
Experience:  Personal Experience with many Android devices and versions
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My phone/google is locked up with a

Customer Question

my phone/google is locked up with a checkyouridentittysecgovprotection maleware. and i dont know what to do or how to get it togo away It is really weird.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Is your entire phone locked up or just the internet/chrome browser ?

Expert:  Ashik replied 1 year ago.

That is a SCAM message. We can clear it. Go to Settings > Applications Manager (or Settings > Applications > Application Manager)

Swipe left or right to All tab which is next to Installed, Running etc tabs.

Find and select Internet/Browser. Tap Clear Data. Then go back select Chrome do the same for Chrome app or all the internet apps that are affected. That will clear it.

If you are unable to access Settings or if your entire phone is locked up, please let me know

Please let me know if that didn't work, so we can continue troubleshooting.

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