How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10580
Experience:  Personal Experience with many Android devices and versions
Type Your Android Devices Question Here...
Ashik is online now
A new question is answered every 9 seconds

My phone/google is locked up with a

Customer Question

my phone/google is locked up with a checkyouridentittysecgovprotection maleware. and i dont know what to do or how to get it togo away It is really weird.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Is your entire phone locked up or just the internet/chrome browser ?

Expert:  Ashik replied 1 year ago.

That is a SCAM message. We can clear it. Go to Settings > Applications Manager (or Settings > Applications > Application Manager)

Swipe left or right to All tab which is next to Installed, Running etc tabs.

Find and select Internet/Browser. Tap Clear Data. Then go back select Chrome do the same for Chrome app or all the internet apps that are affected. That will clear it.

If you are unable to access Settings or if your entire phone is locked up, please let me know

Please let me know if that didn't work, so we can continue troubleshooting.