How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3149
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

Its asking gmail sign in because my phone was recently reset

Customer Question

Its asking for my gmail sign in because my phone was recently reset
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

To clarify, you reset your phone and in order to setup the phone you need to enter in your gmail password ***** the phone was previously registered with correct?

Customer: replied 1 year ago.
IIT. Wants me to sign in and give password
Expert:  Richard replied 1 year ago.

ok, and what is the issue you are having trying to sign in?

Customer: replied 1 year ago.
it says put both and it says im wrong
Expert:  Richard replied 1 year ago.

ok, can you click on my link below please and reset your password *****

https://www.google.com/accounts/recovery/

Once you have reset it, you can then use this new password ***** sign on on your phone.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
i did all those steps wutever
Expert:  Richard replied 1 year ago.

ok.. and the results?