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I am sorry to hear that you are having this issue.
Try a basic reset first, this will force your eReader to restart properly. In many cases, this is enough to restore your eReader to normal.
Performing a factory reset
If a basic reset doesn't work, you can perform a factory reset to restore your eReader to its original settings. After a factory reset, you’ll have to set up and sync your eReader again.
If you perform a factory reset on your eReader, you'll:
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