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Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 10583
Experience:  Personal Experience with many Android devices and versions
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I have a Kindle Fire bought 2014. Has now locked up ie, when

Customer Question

I have a Kindle Fire bought 2014. Has now locked up ie, when on cannot shut down, will not answer any command not sure it is charging up totally. Would appreciate any help
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First we can soft-reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for 20-40 full seconds continuously and this will reset the Kindle.

If that didn’t work then connect the Kindle to your PC with the USB and press and hold down the Power button for 20-40 seconds to reset it.

Please let me know if that didn't work, so we can continue troubleshooting