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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36119
Experience:  Android Systems Specialist
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I have a y88x tablet that won't boot, I did power and down

Customer Question

I have a y88x tablet that won't boot, I did power and down volume still won't go to reset screen
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the charger, then hold the power button down for 60 seconds and release.

Then connect the charger, wait 5 minutes then try to start it.

Let me know the results please

Customer: replied 1 year ago.
I just was able to submit payment, when I do this, all it does is go back to screen with Android on screen and doest load
Customer: replied 1 year ago.
Did you get this message
Expert:  Richard replied 1 year ago.

Hi there,

Sorry, it was many weeks till your replied John and I was not online.

Can you power off the Tablet, then hold the volume UP and Power until you get to a menu.

Tell me if you can get to this menu please.

Customer: replied 1 year ago.
No this doesn't work
Expert:  Richard replied 1 year ago.

Thanks

It is the internal mainboard that has faulted.

A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it.

I am really sorry about this and you are going to have to return the tablet to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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