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Hi there and welcome
1234 will never work so I am not sure why they gave this, but you have to reset the phone, its the only way to remove it. It will delete all data and return the phone to new, but you cannot avoid this.
To do the reset
This completes the process and the phone will be as new and you can use it again.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
ok, you could tell me how it did not work, as the instructions are correct, so its a bit strange and why such a reply is received, but no problem, you can get a refund here
there is no alternative, this works 100%, but anyway you see how to get refund.