My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
You can reset it back to the out of the box factory condition and start over from the welcome screen.
Follow these steps please>
Please let me know if this does not work or if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!
do you need more help with your Galaxy Tab?
okay, what is the model of your galaxy tab please?
okay, try this next>
Make sure the tablet is completely powered off before you hold the buttons down.
Try this method please.