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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31326
Experience:  Android Systems Specialist
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I have a 9" Quad core android internet tablet by visual

Customer Question

I have a 9" Quad core android internet tablet by visual land, It is a Prestige Elite 9Q. my problem is my grand daughter used it and dropped it off the bed, and it attempt to load up several times that I tried to start it. But now it does nothing when holding the button to start. I've charged it, but still nothing.
Submitted: 11 months ago.
Category: Android Devices
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the tablet and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the tablet.

Let me know the results please

Thank you