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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9253
Experience:  Android Tech
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I can't get my Kindle Fire to work if my computer isn't on.

Customer Question

I can't get my Kindle Fire to work if my computer isn't on. The wifi I'm connected to is TNCAP2E9425 but when the computer is off I can't get a signal to this wifi.
Submitted: 11 months ago.
Category: Android Devices
Expert:  Randy Boman replied 11 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try a power reset of your router,computer and kindle then check.

Unplug the power cord from the router. Then power off the computer, then power off the kindle by holding the power button for 20 seconds.

Then in this order power the devices .

Plug the router in first, wait one minute then power on the kindle, then wait one minute and power on the computer.

This will reset the devices network settings and should correct the issue.

Please let me know if this does not work or if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!