How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9610
Experience:  Android Tech
Type Your Android Devices Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

My Galaxy Tablet 10.1, model SM-T800 screen does not show

Customer Question

My Galaxy Tablet 10.1, model SM-T800 screen does not show anything (black screen), even though the unit appears to be operating. The volume control beeps, as does the charger plugin sound. I have tried a soft reset with no result. I hate to do a hard reset with no screen, s I won't be able to select the backup and reset option.
What's the next best thing to do?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Randy Boman replied 1 year ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try shining a flash light on the screen and see if the display is on and it s just dark. Let me now if you can see the display please.

Related Android Devices Questions