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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9269
Experience:  Android Tech
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My Galaxy Tablet 10.1, model SM-T800 screen does not show

Customer Question

My Galaxy Tablet 10.1, model SM-T800 screen does not show anything (black screen), even though the unit appears to be operating. The volume control beeps, as does the charger plugin sound. I have tried a soft reset with no result. I hate to do a hard reset with no screen, s I won't be able to select the backup and reset option.
What's the next best thing to do?
Submitted: 11 months ago.
Category: Android Devices
Expert:  Randy Boman replied 11 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try shining a flash light on the screen and see if the display is on and it s just dark. Let me now if you can see the display please.