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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9268
Experience:  Android Tech
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I have a Nexus7 Android and have used it successfully about

Customer Question

I have a Nexus7 Android and have used it successfully about 2 years. All of a sudden the e-mail capability has stopped working (on mine. I went in to the settings and have tried every password ***** then some that I have used. Nothing works. The other used, my wife, works OK. I am the user with the problem.
I went to the help and Google allowed me to change password ***** that does not work either.
How do I change the password ***** Authentication?
*** ***** ***-***-****
Submitted: 11 months ago.
Category: Android Devices
Expert:  Randy Boman replied 11 months ago.

Try removing the account and then re-add with the new password>

  1. Open the Settings menu on your device.
  2. Under "Accounts," touch the name of the account you want to remove.
  3. If you’re using a Google account, touch Google and then the account. Important: When you remove your Google Account, all the email, contacts, Calendar events, and other data associated with that account will no longer automatically sync with your device.
  4. Touch the Menu icon in the top right corner of the screen.

Touch Remove account.

  1. Under "Accounts," touch Add account.

Touch the type of account

  • Choose "Google"
  • Then check your email