I'm sorry about the issue. Have you tried to press and hold the Power on/off button on the phone for about 30 seconds, then turn it back on and check?
- If that does not work, can you please press and hold both the Volume Down and the Power button for about 10 to 15 seconds, and check?
Please reply at the box below to continue to troubleshooting. Thank you.
Sorry, can you remove the battery from the phone for a a couple of minutes, then reinstall and check? Thank you.
It is complicated though, how old is the phone? Is it still under warranty or not?
Please reply at the box below. Thank you.
Sorry, battery can be removed, but it is complicated for consumers. Was the phone dropped? Since the phone is under warranty, can you check with your phone service provider? If not, I can provide you the Samsung contact for sending in. Thanks.
You're welcome. Sorry about the hardware issue, likely the screen needs to be replaced (or the battery needs to be removed / reset.) Do you have any other electronics or computer issue I can help with today? Thank you.
You're welcome. Samsung will repair or replace the phone for you. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service today at the top, then click on Submit when it shows up. Happy New Year! Thank you very much,
Also, here is Samsung contact for warranty repair/replacement if you need:
If you need anything else, please let me know. Thank you.