Hello. My name is ***** ***** I can help you with your problem. Is this the procedure where you first register your phone. It calls for a gmail address and password, and if you do not have one, you can create one on your smartphone. If you do have one, you can verify your password ***** your computer by going to www.gmail.com and logging in there. If you are already logged in, I would suggest logging out and logging in again, in order to verify that your password ***** ***** An incorrect password ***** produce the behavior that your are describing. Please let me know what happens.
Have you actually verified your gmail password ***** using your computer to log into your gmail account on the internet? Do you have more than one gmail account?
I do not have any other ideas at this time. I apologize for that. I will opt out, and perhaps another tech support expert can help you.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Unfortunately you have most likely already lost everything on it. Have you tried doing a hard factory reset which erases all data and hopefully the sync account as well?