My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
This usually caused by a glitch in the firmware and the tablet will need to be restored.
Please let me know if this does not work or if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!
yes, that will erase the device. It will be in the out of box new condition.
you can back up all of your data to google and if you have pics and videos you can save them to your memory card.