Android Questions? Ask Android Device Experts for Answers ASAP
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I am sorry to hear that you are having this issue.
This usually caused by a glitch in the firmware and the tablet will need to be restored.
Please let me know if this does not work or if you need any other assistance.
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yes, that will erase the device. It will be in the out of box new condition.
you can back up all of your data to google and if you have pics and videos you can save them to your memory card.