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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 16511
Experience:  Electronic Engineer
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TTeri
, Teri. I am trying to connect my email account

Customer Question

Customer: TTeri
JA: Thanks. Can you give me any more details about your issue?
Customer: Teri. I am trying to connect my email account to my kindle. It tells me it's unable to connect to outgoing (smtp) server. Unable to open server connecton. I think I have everything filled in correctly.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Cell Phones Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: It's a kindle not a cell phone. Does it make a difference?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi Teri,

First, check the date and time on the Kindle device. If they are incorrect you'll get those error messages.

Let me know if fixing the date and time resolves the problem.

Happy Holidays!

Pete.