I'm sorry about the issue. Have you tried this first troubleshoot: Press and hold the Power on/off button on the phone, then select the option Shutdown and confirm Yes, then turn it back on and check. (Or press and hold the Power on/off button for about 30 seconds, then turn it back on and check.)
- If needed, please turn off the phone if possible. Then remove the back cover of the phone, then remove the battery from the phone for a couple of minutes, then reinstall, then turn on and check.
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Is there still any issue? And/or do you need help with anything else?
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