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Ask Viet - Android Tech Your Own Question

Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 35232
Experience:  Troubleshoot Android Devices.
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I have a Motorola Molto G Ext Android phone, 2nd generation.

Customer Question

I have a Motorola Molto G Ext Android phone, 2nd generation. All of a sudden the telephone ringtones do not ring and the vibration does not vibrate. The volumes are all the way up on all sound features. How can I get the ring tones and vibration to work again?
Submitted: 11 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Have you tried this first troubleshoot: Press and hold the Power on/off button on the phone, then select the option Shutdown and confirm Yes, then turn it back on and check. (Or press and hold the Power on/off button for about 30 seconds, then turn it back on and check.)

- If needed, please turn off the phone if possible. Then remove the back cover of the phone, then remove the battery from the phone for a couple of minutes, then reinstall, then turn on and check.

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Android Tech replied 11 months ago.

Hi,

Is there still any issue? And/or do you need help with anything else?

Please reply at the box below. Thank you.

Expert:  Viet - Android Tech replied 11 months ago.

If you still need help with this issue, or if you need anything else, please reply at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Happy holidays! Thank you very much,

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