Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Are you able to login to your Amazon account from this website --> https://goo.gl/8KRh94
If not, try to reset the password ***** see if you are able to login. You can reset the password ***** here --> https://www.amazon.com/gp/css/account/forgot-password/email.html
If you don't have an Amazon account, then you can create one from here --> https://goo.gl/Qvsgrr
Please let me know if that didn't work, so we can continue troubleshooting.