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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9252
Experience:  Android Tech
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I have a new Kindle Fire 7". When it starts the screen is

Customer Question

I have a new Kindle Fire 7". When it starts the screen is white and I can Barely see the screen icons. I have tried the hard restart (hold off for 20 seconds) but that did not solve the problem. Can you help
Submitted: 11 months ago.
Category: Android Devices
Expert:  Randy Boman replied 11 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

This sounds like a glitch in the firmware and it may take a few times to get the system firmware to reset.

Try this please.

1.Plug the Kindle into the charger for 5 minutes.
2. After 5 minutes (while still plugged in) press and hold power (slide and hold) button for 30 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.

Let me know how it goes please.

Customer: replied 11 months ago.
Tried that but it did not work
Expert:  Randy Boman replied 11 months ago.

Okay, try this next please.

If the kindle is in a case or cover remove it, then if you can see the screen enough follow these steps.

go to Settings > Device > Reset to Factory Defaults. Then verify you wan to remove personal information an erase it by taping theReset button. After that your Kindle Fire will restart, erase your personal data, and reset it to factory defaults.

    Expert:  Randy Boman replied 11 months ago.

    Please let me know if you need any other assistance.

    Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

    Thank you very much!