My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try these steps please.
1. Press and hold (or slide and hold) the power button for 30 seconds. 2. After 30 seconds, release the power button. 3. Wait 2 minute, then turn on your Kindle.
Please try this procedure at least 3 times (if you have leather cover or any other cover remove it).If the previous procedure doesn't work, perform the procedure below:1. Plug the Kindle into the charger for 5 minutes. 2. After 5 minutes (while still plugged in) press and hold power (slide and hold) button for 30 seconds.3. Allow up to 3 minutes for the Kindle to reboot.
Please let me know if this does not work or if you need any other assistance.
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Thank you very much!