How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9546
Experience:  8+ years of professional experience
13568747
Type Your Android Devices Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have shutdown, removed the battery and sim card,

Customer Question

I have shutdown, removed the battery and sim card, reinstalled, powered up and there is no connection to tracfone
Submitted: 11 months ago.
Category: Android Devices
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If your phone has never worked before - and, *if* you are in a region where Tracfone service actually has coverage (which is a detail you should check, or allow me to check)... then your phone may be defective.

But also make sure that the Settings of the phone have wireless service, or 'data service', or 'carrier service' turned On. If only WiFi is enabled, or only Bluetooth, or only WiFi and Bluetooth, then you will not be able to connect to *any* carrier, and certainly not to Tracfone service.

(If you need help with Settings on your phone, let me know whether it is an Android phone, or some other type.)