Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This could be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release.Please let me know if this does not work for you,
Please let me know if you need any other assistance.
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Thank you very much!