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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9250
Experience:  Android Tech
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I have a message that tells me I have a virus that is

Customer Question

I have a message that tells me I have a virus that is attacking my battery. I want to remove it.
Submitted: 11 months ago.
Category: Android Devices
Expert:  Randy Boman replied 11 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What app were you using when you got the message?

Customer: replied 11 months ago.
Got the message box wen I turned it on. It gave me a list of things to do which always led me to a page of the app store which asked me to enter a cidevto redeem the virus cleanup but I do not have such a code
Expert:  Randy Boman replied 11 months ago.

Okay, this sounds like adware or malware. Go to the Playstore, then download and install Malwarebytes Anti-Malware.

Expert:  Randy Boman replied 11 months ago.

Please let me know if you need any other assistance.

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Thank you very much!