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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 35288
Experience:  Android Systems Specialist
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My email account password has been charged by a hacker can

Customer Question

My email account password ***** been charged by a hacker can you help me
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please for which email service this is for? eg: Gmail, Hotmail, Yahoo?

Thank you

Customer: replied 1 year ago.
Gmail
Expert:  Richard replied 1 year ago.

Thanks

Can you click on my link below please and follow the process to reset your password.

https://www.google.com/accounts/recovery/

Follow the process and once complete, use the new password ***** sign into your account.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 1 year ago.
Thanks mate I already now how to do all that but it will not let me because of the hackers changed my stuff around . So no password *****
Expert:  Richard replied 1 year ago.

ok, can you give more information please? How were you not able to do the process? Where did you get stuck?

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