Hi there and welcome
Can you tell me please for which email service this is for? eg: Gmail, Hotmail, Yahoo?
Can you click on my link below please and follow the process to reset your password.
Follow the process and once complete, use the new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
ok, can you give more information please? How were you not able to do the process? Where did you get stuck?