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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31120
Experience:  Android Systems Specialist
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My Lg phone is frozen on the firmware update. how can i fix

Customer Question

my Lg phone is frozen on the firmware update. how can i fix it?
Submitted: 11 months ago.
Category: Android Devices
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you tell me please exactly what you see on the screen?

Thank you

Customer: replied 11 months ago.
my screen is black and says Firmware Update on the top of the screen. on the bottom it says "Do not unplug the usb connection until the process is complete. But it was never hooked up to a USB
Expert:  Richard replied 11 months ago.

Thanks

Remove the battery, then connect it again and hold the volume UP and Power for about 10 seconds until you get to a menu, when your there, remove the battery, then turn it on again and start the phone and tell me what then happens please.