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p0llinate
p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 21409
Experience:  Android phone and tablet expert
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Been getting library books several years Kindle. Lately when

Customer Question

Been getting library books several years for my Kindle. Lately when I click on "borrow", it just lets me do one, then nothing happens when I click on it. Called the library and they said if I came in they could show me what I was doing wrong. I am doing nothing wrong, just the same as I always have been. Any ideas?
Submitted: 1 year ago.
Category: Android Devices
Expert:  p0llinate replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.