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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9527
Experience:  8+ years of professional experience
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I have a galaxy note 3 ... it only shows the battery (@100%)

Customer Question

i have a galaxy note 3 ... it only shows the battery (@100%) I am unable to get to the phone screen :(
Submitted: 11 months ago.
Category: Android Devices
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try this ( a soft reset, which will not wipe data ):
Hold down the power button.

Then tap on 'Reset'.

Then tap on 'Reset' again.

If that does not work for whatever reason, or if it just won't restart, try removing the battery for a minute or two, then try again.

If this doesn't address the problem properly, tell me more - whether you can use any apps, etc., and how old the Samsung device is. Thanks.