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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31286
Experience:  Android Systems Specialist
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My kindle was dropped during a move and although protected

Customer Question

my kindle was dropped during a move and although protected by a cover the screen not has a grey band at the top that does not allow me to read the first sentence on each page. Is this fixable?
Submitted: 12 months ago.
Category: Android Devices
Expert:  Richard replied 12 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

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