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Ask Viet - Android Tech Your Own Question

Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 35767
Experience:  Troubleshoot Android Devices.
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My kindle app on my phone has a whole collection of books,

Customer Question

My kindle app on my phone has a whole collection of books, not mine. There is no search or sync buttons
Just start reading.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

Was the kindle app working fine previously on this phone?

Expert:  Viet - Android Tech replied 1 year ago.

Please try the following:

Solution #1:

- Press and hold the Power on/off button on the phone and shut down / restart the phone, and check.

Solution #2:

  1. From the Kindle app's Home screen, tap the Settings icon.
  2. - For Android phone: tap on option Deregister Your Device, and confirm.
    - For iPhone: Under Registration, tap Update, and then tap Deregister this Kindle, and confirm.
  3. Then register / sign in with your correct Amazon account (using the exact email address that you've used to purchase books previously), and check.

Solution #3:

  1. Uninstall the Kindle app.
    - For Android: open Settings app icon, then open Applications - > Application manager, then swipe from right to left until you get the option All. Then scroll down, then tap on the item Amazon Kindle and uninstall, and confirm.
    - For iPhone: tap & hold on the Kindle app icon until all the app icons begin shaking, then tap on the x icon within the Kindle app and confirm delettion.
  2. Go to Play Store (for Android phone), or App Store (for iPhone) and type / search for kindle, then download / install the Kindle app and sign in, and check.

Solution #4:

- Sign in your Amazon account at the website below:

http://www.amazon.com/manageyourkindle

, and make sure all your purchased books are there first

, then click on the Action button / icon in front of each book you want, then select the option Deliver, then select your phone device, then select Deliver.

Please reply at the box below to continue troubleshooting. Thank you.

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