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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 36472
Experience:  Troubleshoot Android Devices.
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My kobo is frozen on and will not turn off or do any other

Customer Question

my kobo is frozen on and will not turn off or do any other command I have tried connecting it to the computer and the power point with no effect.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please try:

- Press and hold the Power on/off button on the Kobo for about 30 seconds, then turn it back on and check.

- If that does not work, please try:

  1. Press and hold Power on/off button on the Kobo for about 30 seconds.
  2. Locate the small hole, if any, on the bottom or at the back of your eReader.
  3. Unfold a paperclip and slide an end into the hole.
  4. Press gently until you feel a click. Your eReader should restart.

If that still does not work, what's the model of your Kobo?

Please reply at the box below to continue troubleshooting.