Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What model of Kindle is this ? Paperwhite, Fire etc
Did you find the model number ? Is it a tablet or e-reader ?
Identify the model number from the picture below
I see the new question you posted saying to reset Kindle. Is your Kindle frozen or do you want to reset it to factory settings ? Please tell what the issue is and I will help you.