Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
What is the error you get when it fails to activate?
Just to make sure your portal is running ok, have you installed it on any other devices without problems?
Sorry I do not follow what you just said after that your Galaxy 5 works w/ company
your saying the S5 was able to install and activate intune correct? And connected to your companies portal?
Can you on the note go to Settings, Applications.
Swipe to the list ALL and locate Google Services Framework
Press it and press Clear Data.
Then locate Play Store, press it and press clear data.
Then restart the note and tell me if the app now installs and activates please.
ok.. but don't you want to install Intune? As this is what we are trying to fix.
Sorry, don't follow Jeff what you are now doing.
Your meant to be trying to install the App Intune
Not installing outlook or signing onto your companies portal.
Can you try to install the app?
ok, so the App is now set up and working?
ok, but thats a new issue your talking about Jeff. We need to focus on the actual issue we started with. The app is now installed and working correct?
I am going to opt out of working with you any further Jeff.
you may be better suited to a different expert.
You do not need to do anything, you will be notified when a new expert takes over your case.
Thanks and all the best.