How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 10125
Experience:  8+ years of professional experience
13568747
Type Your Android Devices Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a ZTE Z667G model. I have pics on my external SD card

Customer Question

I have a ZTE Z667G model.
I have pics on my external SD card that are on my phone as well.
My problem is that my gallery sometimes appears to have been erased..
How do I get the phone to stop seemingly erasing the gallery?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If the Gallery is being refreshed from Cloud storage or Cloud backup, then during the refresh, esp. if there's a lot going on elsewhere on the connection or if the connection to the Web/Cloud servers is slow, then it may blank out briefly.

But if the Gallery is seemingly blank for a long time - over 2 minutes to 5 minutes at a time - then you have some other problem. (What version of the Gallery do you have, on what Android OS version, and how long does it remain blank at a time?)

Related Android Devices Questions